General Terms & Conditions

Ranesa consultancy firm provides travel-related services including visa assistance, air ticketing, hotel reservations, tour packages, travel consultancy and related support services.

All services are subject to availability, supplier policies, airline rules, embassy requirements and applicable laws.

• Prices and availability may change before confirmation.
• Services are confirmed only after required payment and documents are received.
• All information supplied by the customer must be accurate.
• Third-party service providers may have additional terms.

Booking & Reservation

A booking request does not automatically guarantee confirmation. A reservation becomes confirmed after the required payment, documents and confirmation from the relevant service provider.

• Customers must check names, dates and passport details carefully.
• Incorrect information may result in additional charges.
• Special requests are subject to availability.
• Confirmation details should be reviewed immediately after receipt.

Payment Policy

Payment requirements vary depending on the selected service. Customers must complete payment within the deadline communicated at the time of booking.

Cancellation & Refund Policy

Cancellation and refund conditions depend on the specific service and the policies of the airline, hotel, tour operator, embassy or other supplier.

• Some bookings may be completely non-refundable.
• Cancellation fees may apply.
• Service and processing fees may be non-refundable.
• Embassy and government fees are generally non-refundable.
• Refund processing time depends on the relevant supplier.

Visa Processing & Disclaimer

Ranesa consultancy firm may assist customers with visa application preparation, documentation and submission. However, the final decision is made solely by the relevant embassy, consulate or immigration authority.

Applicants must provide genuine, complete and accurate documents. Additional documents, interviews or information may be requested by the relevant authority.

Visa refusal, administrative processing, embassy delays or changes in immigration policy are outside our control.

Flight & Airline Services

Flight schedules, fares, baggage allowances, cancellation conditions and ticket restrictions are determined by the respective airline.

• Airlines may change schedules or flight times.
• Baggage rules vary by airline and fare type.
• Customers should verify flight details before departure.
• Airline penalties may apply for changes or cancellations.

Hotel & Accommodation

Hotel room categories, facilities, check-in times, check-out times and cancellation policies vary by property.

Special requests such as early check-in, late check-out, extra beds or room preferences are subject to hotel availability and may involve additional charges.

Customer & Traveler Responsibility

Customers are responsible for ensuring that they have all documents required for their journey.

• A valid passport.
• Required visa or travel authorization.
• Travel insurance where required or recommended.
• Correct flight and hotel information.
• Compliance with destination-country laws.

Customers must immediately notify us if any information supplied during the booking process changes.

Limitation of Liability

Ranesa consultancy firm is not responsible for losses, delays, cancellations or additional expenses caused by circumstances outside our reasonable control.

• Visa refusal or immigration decisions.
• Government or embassy actions.
• Airline schedule changes.
• Natural disasters or severe weather.
• Political or regulatory changes.
• Third-party service failures.
• Incorrect information supplied by customers.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions when necessary. Changes will be published on this page and the updated date will be revised accordingly.

Privacy & Customer Information

We may collect customer information required to provide our services, including information necessary for visa processing, ticketing, hotel booking and travel arrangements.

Where necessary, information may be shared with airlines, hotels, embassies, consulates, government authorities, payment providers or other service providers involved in delivering the requested service.

Customers should also review our Privacy Policy for additional information regarding personal data.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of Bangladesh.

Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the competent courts of Bangladesh, subject to applicable law.