General Payment Policy

Ranesa consultancy firm. provides visa assistance, travel-related, documentation, consultation, and other services subject to applicable service charges and payment terms.

By making a payment for our services, the customer acknowledges and agrees to the applicable fees, payment conditions, and policies communicated by Ranesa Pvt. Ltd.

Service Fees

Ranesa consultancy firm. may charge a service fee for visa assistance, documentation support, consultation, application processing, travel-related assistance, or other services provided to customers.

The applicable service fee will normally be communicated to the customer before payment is requested.

Service fees charged by Ranesa Pvt. Ltd. are separate from government, embassy, consulate, visa application center, biometric, courier, insurance, or other third-party charges unless specifically stated otherwise.

Government & Embassy Fees

Government, embassy, consulate, immigration, visa application center, biometric, or other official fees may apply depending on the destination and type of service requested.

Such fees may be determined and changed by the relevant government or authorized third-party authority without notice to Ranesa Pvt. Ltd.

Customers are responsible for all applicable official fees associated with their application unless otherwise agreed in writing.

Payment Methods

Customers may be required to make payments using the payment methods made available or approved by Ranesa Pvt. Ltd.

Available payment methods may include, where applicable:

• Bank transfer
• Debit or credit card
• Mobile or online payment services
• Cash payment at an authorized office
• Other payment methods officially provided by Ranesa Pvt. Ltd.

Customers should not send payments to unofficial individuals, personal accounts, or payment channels unless specifically authorized by Ranesa Pvt. Ltd.

Payment Confirmation

A payment will be considered received once the relevant amount has been successfully received and verified by Ranesa Pvt. Ltd. or its authorized payment provider.

Customers may be required to provide a payment receipt, transaction reference, or other proof of payment where applicable.

A payment confirmation does not necessarily mean that an application has been submitted immediately. Application processing may depend on the receipt of complete information and required documentation.

Advance Payments

Certain services may require full or partial payment in advance before work begins.

Where an advance payment is required, the applicable amount and payment terms will be communicated to the customer before the payment is made.

Customers should carefully review the applicable service and cancellation terms before making an advance payment.

Refund Policy

Refund eligibility depends on the nature of the service, work already performed, applicable terms communicated before payment, and any third-party or government charges involved.

Service fees may be non-refundable once Ranesa Pvt. Ltd. has started providing the requested service, unless otherwise required by applicable law or expressly agreed in writing.

Government, embassy, consulate, visa center, biometric, courier, insurance, or other third-party fees may be non-refundable and are subject to the policies of the relevant authority or provider.

Cancellation Policy

Customers who wish to cancel a service should contact Ranesa consultancy firm. as soon as possible.

Cancellation requests will be reviewed based on the stage of the service and the applicable payment terms.

If work has already been completed or third-party costs have already been incurred, the applicable amount may be deducted from any eligible refund.

Cancellation of a service does not automatically result in a refund of government or third-party charges.

Failed or Reversed Payments

If a payment fails, is declined, reversed, charged back, or otherwise does not reach Ranesa Pvt. Ltd., the requested service may be delayed or suspended until the payment issue is resolved.

Customers should contact their bank, payment provider, or Ranesa Pvt. Ltd. where necessary to resolve payment-related issues.

Ranesa Pvt. Ltd. may request transaction information or proof of payment when investigating a failed, disputed, or reversed transaction.

Currency & Exchange Rates

Payments may be processed in the currency specified at the time of purchase or service confirmation.

Where a payment involves currency conversion, the exchange rate applied may be determined by the customer's bank, card issuer, payment provider, or other financial institution.

Any difference caused by currency conversion, bank charges, international transaction fees, or similar costs may be the responsibility of the customer.

Additional Charges

Additional charges may apply where the customer requests additional services, changes an existing request, requires urgent processing, or incurs additional third-party costs.

Where reasonably possible, customers will be informed of additional charges before the additional service or expense is incurred.

• Additional document preparation
• Additional consultation or application assistance
• Urgent or expedited service where available
• Courier or delivery charges
• Translation or document-related services
• Additional government or third-party fees

Customer Responsibility

Customers are responsible for reviewing the applicable price, service description, payment terms, and refund conditions before making a payment.

Customers should retain payment receipts, transaction references, invoices, and other relevant payment records.

Customers must provide accurate payment and billing information and should promptly notify Ranesa Pvt. Ltd. of any suspected payment error or unauthorized transaction.

Contact Information

If you have questions regarding service fees, payment methods, invoices, refunds, cancellations, or other payment-related matters, please contact Ranesa Pvt. Ltd. through the official contact channels provided on our website.

When contacting us regarding a payment, please provide your invoice number, transaction reference, payment date, and other relevant information where available so that we can assist you efficiently.