General Privacy Policy

Ranesa Pvt. Ltd. respects the privacy of customers, website visitors, applicants, and other individuals who interact with our company.

This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you visit our website, contact us, or use our visa assistance and related services.

Information We Collect

Depending on the services you request and how you interact with us, we may collect different types of information.

Information may include:

• Full name and contact details
• Phone number and email address
• Residential or mailing address
• Passport and travel document information
• Date of birth and nationality
• Travel and visa application information
• Employment or business information
• Payment and transaction information
• Documents submitted for visa or travel services
• Information provided through forms, emails, calls, or messages
• Website usage and technical information

Personal Information

Personal information means information that may identify or reasonably relate to an individual.

Depending on the service requested, visa or travel assistance may require us to process information contained in passports, identification documents, financial documents, employment records, travel documents, invitation letters, and other supporting documentation.

How We Collect Information

We may collect information directly from you or through interactions with our website and services.

Information may be collected when you:

• Submit an inquiry or contact form
• Request visa or travel assistance
• Submit documents for an application
• Communicate with our team by email or phone
• Make a payment for our services
• Visit or use our website
• Request information about our services

In some cases, information may also be received from authorized representatives, business partners, service providers, or other parties involved in providing the requested service.

How We Use Information

We may use collected information for legitimate business and service-related purposes, including:

• Providing visa and travel assistance
• Preparing and processing requested services
• Communicating with customers
• Responding to inquiries and requests
• Processing payments and maintaining transaction records
• Preparing or reviewing application documentation
• Providing service updates and notifications
• Improving our website and services
• Maintaining internal records
• Preventing fraud, misuse, or unauthorized activity
• Complying with applicable legal or regulatory requirements

Information Sharing

Ranesa Pvt. Ltd. does not sell personal information to third parties for their independent marketing purposes.

We may share information where reasonably necessary to provide requested services, process an application, complete a transaction, or comply with applicable legal requirements.

Information may be shared with:

• Embassies and consulates
• Immigration or government authorities
• Visa application centers
• Authorized service providers
• Payment processors and financial institutions
• Courier or document delivery providers
• Professional advisers where necessary

Third-Party Services

Our website or services may involve third-party platforms, payment processors, communication services, hosting providers, analytics services, or other external service providers.

These third parties may process information according to their own privacy policies and terms.

Ranesa Pvt. Ltd. may use reasonable measures to work with reputable service providers, but customers should review the privacy practices of third-party services where appropriate.

Cookies & Tracking

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, maintain preferences, and improve the user experience.

Cookies may help us understand how visitors use different sections of our website and identify technical issues.

Depending on your browser and device settings, you may be able to block, delete, or restrict cookies.

Data Security

Ranesa Pvt. Ltd. takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, or internet communication can be guaranteed to be completely secure.

Customers should also take appropriate precautions when submitting sensitive documents or personal information online.

Data Retention

We may retain personal information for as long as reasonably necessary to provide requested services, maintain business and transaction records, resolve disputes, comply with legal obligations, or enforce applicable agreements.

The retention period may vary depending on the type of information, purpose of processing, legal requirements, and nature of the relationship with the customer.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These rights may include, where applicable:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of certain information
• Objecting to or restricting certain processing
• Requesting information about how your data is used
• Withdrawing consent where processing is based on consent

Some requests may be subject to legal, contractual, security, or other applicable limitations.

Children's Privacy

Our services are generally intended for adults or individuals acting with appropriate parental or legal authorization.

We do not knowingly seek to collect unnecessary personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

Policy Changes

Ranesa Pvt. Ltd. may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, legal requirements, or other circumstances.

Updated versions of this Privacy Policy may be published on this page with a revised "Last Updated" date.

Customers and website visitors are encouraged to review this page periodically for the latest information.

Contact Information

If you have questions about this Privacy Policy, your personal information, data handling practices, or privacy-related requests, please contact Ranesa Pvt. Ltd. through the official contact channels provided on our website.

When contacting us regarding personal information, please provide sufficient details to help us identify your request while avoiding unnecessary disclosure of sensitive information.